Impact of Tausi Portal’s E-Business Licensing on Organisational Performance: A Case of Temeke Municipality in Dar es Salaam, Tanzania

Abstract

Review the evaluation of the Tausi portal’s electronically integrated business licensing services and organisational performance. The objectives of this study include the following: to examine the effects of perceived ease of use of the business licensing services using the portal on organisation performance; to study the effects of perceived usefulness of business licensing services using the portal on organisation performance; and finally, to study the effects of perceived trust in business licensing services using the portal on organisation performance. The study has adopted the descriptive survey research design. Simple random sampling was used to select a sample of seventy-one employees. Questionnaires were administered to collect data, which were analysed using SPSS. The study's findings indicated that perceived ease of use, perceived usefulness, and perceived trust have positively and significantly affected organisational performance. Thus, this study recommends further improving user experience and benefiting the organisation. The Tausi portal team is further encouraged to put more effort into standardising design elements and clarifying instructions to reduce variability in responses.

Issue Section: Business Education