EXAMINING THE CONTRIBUTION AND IMPLICATIONS OF MOBILE WATER PAYMENTS FOR WATER BILL COLLECTION AT MWAUWASA, TANZANIA

Anthony Magoma, Fides Emmanuel

Abstract


This paper aims to examine the contribution and implications of mobile water payments (MWPs) for water bill collection at MWAUWASA. The study focused in testing three variables namely; MWPs adoption rate by customers, benefits of MWPs for water services and challenges facing MWPs for water services. Both qualitative and quantitative analytical techniques were used to collect data from a purposively selected sample of 75 MWAUWASA officials and 100 water bill payers. The trend of M-Pesa adoption has been increasing though at a lower pace and revenue collection efficiency has increased too, but still over 60% of customers are paying through cash, the challenges that hinders them being inefficiency of the M-Pesa payment system. The study recommends that MWAUWASA should focus on delivering quality M-Pesa system that meets the client’s needs and more sensitization to customers should be done about usage of M-Pesa and adoption of a cashless system is advised.

Keywords


M-Payments, M-Pesa, Water Utility bills, MWAUWASA, Mobile Water Payments, TAM model, UTAUT Model.

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